Lite; Basic
Low-cost, high-performing software for rescues and smaller shelters. Intake, outcome, donations, foster, medical, and much more - and NO LIMITS on data, computers, or users! $29 - $99/month.
RescueTrack; LicenseTrack
Both of these packages include all of BASIC's features plus many more that specifically target your needs as a larger animal rescue or licensing agency. $199/month each.
ENTERPRISE
Complete operational management for high-volume animal control agencies and shelters. Legal, inventory, on-line sales, custom fields, and a full reporting suite - everything you need.
Animals      
Unlimited animals
User-definable, searchable attributes
One-click e-mailing of animal photo/description to anyone
Approvals for adoption, hold, and euthanasia
Batch operations (approve for adoption, schedule for vaccination, etc.) for animals in current inventory
Petfinder/RescueGroups.org export
Featured pets
Image editor
Unlimited associated files (PDF, Word doc, etc.)
Unlimited photos and videos
Behavioral evaluations with custom forms
Unlimited behavioral evaluation forms
Foster homes
FOSTER ONLY access: a special class that only allows access to a foster's own animals, plus lets them request to foster any animal marked as "available to foster"
Co-guardians
Animal Journal (complete history)
Ability to print or e-mail Animal Journal records to anyone
Import animals data
Automatic calculation of availability dates
Automatic status change when animal becomes available
Intake: Impounds, surrenders, returns
Intake: Quarantine, owner/guardian requesting euthanasia, seizure, protective custody
Owner/guardian contact attempts
Unlimited custom intake forms
Multiple-animal intake
Quarantine
Kennel management/inventory by shelter
Visual kennel layout with capacity and occupants
Batch-print kennel cards
Custom kennel/cage cards
Unlimited custom kennel cards
Lost and found animals
Lost and found RSS feed
One-click lost and found animal entry
Public lost and found animal entry
Moves and transfers with scheduling
Adoption Center with recent and pending adoptions, applications (approved/declined/on hold), financials, and statistics
Adoptions
Mobile adoptions
Temporary adoption locations
Euthanasia selection and scheduling
Euthanasia
Pending outcomes
Redemptions/RTOs
Transfers to other organizations
RSS feed for adoptable animals
Daily scheduling (for behavior evaluations, spay/neuter, and so on)
Success stories
Automatic notification of public "want list" animals (Animal Match) on intake
Cremation and remains-handling
Medical      
Medical Center: appointments and scheduling, medications, vaccinations, and vet visits due and overdue, statistics, receipts, scheduling
Auto-update animal information (weight, etc.) from vet visit
On-site clinic with scheduling and appointment conflict resolution
Controlled substances: inventory, logging, tracking
Drug usage logging
Merge documents for pending vaccinations and spay/neuters
Vaccination and spay/neuter certificates
Periodic health checks with customizable form
Medications
Standard vaccinations, vet visits, and scheduling items that can be applied on intake, outcome, and/or move/transfer
Medical tests and results
Vaccinations
Revaccinations and boosters
Vaccination due-date and expiration tracking
Vaccination scheduling
Vet visits and services
Standard services and fees for each veterinarian
Veterinary exam templates
People and Companies      
Unlimited people and companies
Address validation and GIS integration
History by address
Import address/GIS data
Mapping of addresses
Multiple people at same address
Contact information export
Unlimited addresses, phones, e-mails
Unlimited IDs and types, AKAs and types, roles and contact types
Donor merge documents with optional receipts
Duplicate-checker
E-mail address export
Mailing list export
Unlimited associated files of any kind
Distribution lists and merge documents for mailing or e-mailing
Filtered distribution lists: donors, adopters, employees, more
DO NOT ADOPT list
Person/company attributes
QUESTIONABLE list
Import people and companies
Organization membership and renewals
Mobile person/company entry and history
Association with unlimited other people and addresses
Customizable data-entry templates for people and companies with required, optional, and "don't show" options
System Users and Staff      
Unlimited access classes with customizable permissions structures
Downloadable transactional audit history
User audit
Milestone-based to-do lists with due dates and approvals
Ability to customize menu and tabs by user
Customizable user-level permissions
Employee reviews with custom review forms
Mobile clock-in/clock-out
Staff/volunteer interests, activities, attributes
Staff/volunteer time-tracking (timesheets, clock-in/clock-out, time calculation, pay periods)
User Favorites
Supervisor Hold for any record (makes that record non-editable until the hold is removed)
Notifications and reminders
Licensing      
Issue/renew licenses and permits
License, rabies tag, and microchip information
Custom forms and documents for renewals and reminders
Calculated licensing fees by breed, species, age, geographical area, date, senior/disabled, service animals, altered/unaltered, and user-defined criteria
Inventory with ordering/receiving and shrinkage
Import license and microchip data
Licensing requirements and compliance-checking
On-line purchase and renewal
Real-time payment tracking
Super Search with ability to download results into Excel file
Ability to add new licenses or chips with outcomes
Downloadable renewal lists
Legal      
Directions and map for associated addresses in dispatch/calls, cases, and enforcements
Cases and investigations
Case-specific violations, enforcements, and calls
Mobile cases and dispatch
Unlimited associated animals and people for cases
Searchable custom fields with your choice of data types, controls, and labels
Dispatch; calls
Call history by address
Time-tracking and statistical reporting for dispatch/calls
E-mail call summaries to officers in the field
Warnings, citations, other enforcements
Mobile enforcements
Multiple violations and fines per enforcement
Associated files of any kind (photos, documents, videos)
Import dispatch/calls, cases, and enforcements
Violation history
Violations with unknown violators
Documents and Forms      
Build-your-own adoption application and contract
Custom forms
Custom merge documents
Unlimited public or private shelter forms
Your choice of data types, controls, and labels for shelter forms
Automatic e-mailing of completed shelter forms
Automatic e-mailing to your choice of recipients when a new adoption application is received
Associated images (for things like home-check photos)
Batch-print multiple documents
Financial      
Sponsored animals with auto-calculation of expenses
Coupons and gift certificates
Batch-printing of donation acknowledgment letters (with receipt if desired)
Donations Manager with most recent donations, top donors, forms and correspondence (donation acknowledgments), sponsored animals with totals and percentages of goal, recent correspondence, donations received on-line, statistics
On-line donations
Download financial data
Transaction export with user-defined fields
Boarding fees and spay/neuter deposits
Chart of Accounts
Fee receipts with fee items and payments
Nonsufficient funds (NSF) notifications
Pending transactions and receipt auto-creation
Taxable items with automatic calculation of tax in fee receipts
Unpaid items log
Custom documents that print with receipt
Custom receipt forms
Donation acknowledgments
Auto-invoicing for inventory
Inventory with shrinkage, history, and restock reporting
Ordering, receiving, multi-location distribution, and auto-numbering for inventory
Invoicing (payables/receivables)
General ledger
Trap rentals and loans
Vendors, bank accounts, G/L numbers, payment methods
Voucher program with automated invoicing
General and Reporting      
Current Inventory reports (animals on- or off-site, in foster, et al.)
Length of Stay reporting
Monthly and yearly Maddie's Fund reporting, including Shelter Animal Counts
Shelter Calendar with auto-added events (due vaccinations, scheduled vet visits, et al.)
Event attendance and tracking
Multi-day and recurring events for calendar
Send calendar events or work schedules to Microsoft Outlook
Searchable custom fields with your choice of data types, controls, and labels
Title case (SAMPLE NAME) and sentence case (Sample Name) enforcement for addresses, people, animals, and more
Hundreds of reports, hundreds of styles, all customizable
Report Designers
Visual Reporting (charts and graphs)
Ability to add your own custom help text to on-screen help
Intake Report Designer
Dedicated mobile interface
Choose from Standard, Simple, and Mobile Views
Customizable automatic numbering for animals, receipts and invoices, people and companies, and more
Phone-call log
Shelter, clinic, and adoption center hours
Multiple facilities
Public Web Site      
Ability to edit data sets (animal display, search results, search boxes, featured pets, and more) included in your public Web pages
Animal Match with instant match results
Animal search
Animals by Location
On-line animal sponsorship with real-time payment status and tracking
QR codes for animals
User-definable adoptables categories and totals
Charts and graphs
On-line donations
On-line license purchase and renewal with real-time payment status and tracking
Professionally designed templates that can be applied to your site for an instant upgrade to look and feel
Unlimited user-defined Web pages
Upload and link to documents and files (like PDFs and Word docs)
User-defined meta tags for search engines
Web site statistics and visitor/hit tracking
WYSIWYG ("what you see is what you get") HTML editor
Lost and Found Animals
Organization membership and renewals
Merchandise sales
Configurable navigation menus and menu items
Organization/staff directory
Public user accounts (password-protected) that allow your Web site visitors to view history, make donations and purchases on-line, and add or update animals (including reporting an animal lost or found), contacts, and contact information

*ADD-ONS: The features marked "Add-on" above can be added to any ShelterTrack package (except Enterprise, which includes all features) for $50/mo. each:

(1) Custom fields
(2) Legal: cases, dispatch, enforcements
(3) Licensing with calculated rates
(4) Lost and found including public entry
(5) On-site clinic
(6) Inventory
(7) Controlled substances (note: requires #6, Inventory)
(8) Employee/volunteer time-tracking
(9) Kennel management
(10) Trap rentals and loans
(11) Membership
(12) Moderated events
(13) Vouchers, coupons, and gift certificates


Pricing: Lite starts at $29/month (call for details); ShelterTrack Basic $99/mo., RescueTrack $199/mo., LicenseTrack $199/mo., Enterprise - please call.


Only available in Enterprise: *Staff/volunteer reviews   *Intake types: quarantine, seizure, protective custody, owner/guardian requesting euthanasia   *Edit tabs (title, order, content) for animal details and person/company details areas   *Boarding   *Cremation/remains-handling   *Owner/guardian contact attempts (on intake or after)   *Receipt-level discounting   *Intake Report Designer   *Custom menus by access class   *Quarantine   *Address/GIS data import   *Address validation   *Permits   *Shelter Calendar: “My employees” view   *QR Codes for animals